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Key Benefits

Estimated reading: 4 minutes

Kaila is a comprehensive tool for communicating with both customers and your own employees. It brings a number of undeniable benefits that can be divided into two main categories depending on who it provides value to.

For Companies

  • Better customer experience

    Run your customer experience to the stars! Your customers have all your key platform or product information, manuals etc. at their fingertips. They’re don’t have to waste their time with searching for the right information which leads to shorter customer support first tier cycle and higher revenues thanks to lower workload on support teams. Kaila lets customers access the necessary product information quickly and easily. With an integrated data or text knowledge base, customers can find answers instantly, allowing for shorter customer support first tier cycle and improved revenues.

  • Highly accessible information

    Thanks to highly accessible and highly relevant information Kaila increases team & individual productivity (no wasted time by searching for information). Kaila helps teams and individuals to save time by providing easy access to highly relevant information without searching for it. This means faster onboarding of new users and faster production.

  • Higher customer retention

    Kaila delivers higher customer retention with faster onboarding and use of the product or service (the sooner customer starts using the product the sooner customer pays). Kaila provides an efficient onboarding process that allows customers to quickly understand the product or service they are subscribing to. As a result, customers are more likely to stick around due to an improved user experience which leads to higher customer retention rates.

  • No-code integration

    Automating data processing and creating API connectors with no-code integration requires zero development resources, saving time and money on projects that require a specially trained engineer or developer team while still delivering accurate results in record time.

  • Multilingual

    You don’t need to translate knowledge base to other languages. Integrating your data or text knowledge into the model allows for multilingual usage without having to translate your knowledge base manually into different languages – making your product available globally with just the press of a button! 

  • Know your customers better

    Maximize your overview about what your customers are asking about with detailed analytics and statistics. By using detailed analytics and statistics generated by questions answered through Kaila, you can gain an in-depth understanding of what your customers are looking for from you – allowing you to tailor products or services based on their needs, resulting in improved customer satisfaction rates

For Personal Use

  • Information at users’ fingertips

    Users waste no time during search for information they’re looking for. Kaila delivers 5 times more accurate results on users’ queries. This means that every time a user asks a question, Kaila is able to answer it accurately and quickly without wasting their time.

 

  • Human like conversation

    Verbalized and factual answering by the AI agent (bot) that feels like natural human conversation. Kaila is able to provide meaningful dialogue responses in conversations that feel natural like talking to a human being – all thanks to its ability of integrating any kind of user-generated data or text knowledge into the model without requiring any type of training beforehand.

 

  • Low barriers or obstacles

    With Kaila, there are no barriers making it difficult for users to get relevant information they need – they do not have to perfectly know what search query they should be using as the AI agent will understand context and deliver accurate results right away regardless of how basic or complex the request may be.

 

  • No typical chatbot conversation dead ends

    The system is treated against annoying conversation cycling and dead ends. When certain set areas are exhausted, the user is redirected to live support. A key benefit of using Kaila compared to traditional chatbot solutions is that there will never be any annoying conversation cycling or dead ends – once certain set areas are exhausted, users can just opt for live support if needed instead of having an endless looping conversation with an unhelpful bot.
Discover use cases of how Kaila can help you.

Discover use cases of how Kaila can help you.

We have prepared several examples of use cases for specific processes in the company, where Kaila brings a real and undeniable advantage to increase process efficiency.

Use Cases